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1. What is your
Server Specifications?
Our servers are equipped with
latest Intel Server with 4GB RAM and RAID HDD. For more information, please contact our
technical team at
www.supportchain.com
2.
What is the
bandwidth of the connection of the Server?
Our Web Servers are placed at one of the best-connected hosting
facilities data center in the world. The data centers are implemented
through a high-speed network with multiple network connections to
different Internet backbones, which mean Eternal Solutions network is
not dependent upon any single Internet backbone.
The infrastructure starts with four diverse OC48 SONET fiber rings and
1 OC192 SONET fiber ring, providing the basic connectivity to five
different Internet access carriers.
The border routers utilize Juniper M20's and the rest of the redundant
network is Cisco gear. There is an environmental software monitors the
multiple electrical feeds, transfer switches, dry pipe sprinkler
system, VESDA smoke detection, AC's, UPS units, generators, and
security systems.
3. What is your
Server's Operating System?
We provide the best of both worlds. For you who are more familiar with
Windows Operating System, we provide you with Windows 2003 Server
hosting. Should you wish to use the Linux system perhaps, you are most
welcome to utilize our Linux CentOS Server.
4. How reliable is your server? What is your Server up time?
Our Server is one of the most reliable with 99.9 percent up time in
both
Windows 2003 Server and Linux Server. We guarantee that we
would provide you a service with reliable up time. However, we can
never predict the weather and sometimes, it does happen that due to
some hardware or network failure, the reliably up time might be
insignificantly disrupted.
5.
What is “WebMail”?
WebMail allows you to access your mailbox via the Internet by typing
your webmail address. The similar example is accessing your mailbox by
typing http://mail.yahoo.com.
6.
How do I send and
receive emails via the web?
You can send and receive emails via the web using any Internet
browser. Just type in the specific webmail address in the Internet
Explorer address bar and enter your userID and password to login. After successful login, you will be
redirected to your mailbox’s web page.
7.
What is “POP3 Email”?
POP3 email allows u to retrieve email messages sent to your mail
server by using mail clients application such as Outlook Express and
Eudora.
8. How do I set up the
POP3 Email Account?
Please go through
our flash tutorial on how to set up POP3 Email Account at
www.supportchain.com.
9. How does “Auto Responders" work?
Auto responders are reply message that you automatically sent to any
email received in your preset email address. The benefit is to inform
sender that their mails have reached our mailbox successfully and you
would contact them in a later date.
10. How do I upload web pages to the server?
You can use your FTP account to upload your files to the server. You
can also upload your files by using the
Microsoft Front Page, or any popular FTP software. Flash tutorial is
available online for steps & steps guidelines at
www.supportchain.com .
11. Where should I upload web pages?
For Windows server, all web pages must be uploaded to the "wwwroot" directory within the space
we have created for you.
For Linux server, all web pages must be uploaded to the "public_html"
or "www" directory
12. How do I
request
for assistance if I face any problem using my hosting account?
Based on the nature
of problems had by web hosting customers, it is much timelier and
more effective for issues to be handled via email rather than over
the phone. Thus, you may issue a support ticket at our Online
Support Helpdesk
www.supportchain.com. All technical support request will be
handled via our ticketing system only. |
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