1. How is the
Web Hosting service charged?
The
fee of Web Hosting service is charged on an annual basis and the
billing date is effective from the date of service activation that
is the date when the subscriber receives his FTP password together
with other features for the hosting service.
2. Are
the prices in web hosting plans inclusive of the domain name
registration fee?
No.
The price is only for subscription to our web hosting services.
However, if you subscribe to one of our web hosing plans, you are
entitled to register a .com/.net/.org/.info/.biz domain domain name at only RM50.
For other domain name extension, please
visit here. For more details
on Web Hosting Fee,
please
click here.
3. What is the price
for Domain Name registration only?
Please
click here for our
Domain Name Pricing.
4. Do I have to pay
any
setup fee?
No.
5.
What are the payment
methods?
You have 4
options of payment method:-
i) Direct Cash/Cheque Deposit
ii) Internet Funds Transfer
iii) Cheque Postal (recommended Registered or PosLaju or Courier)
Please
click here to check
out our payment method. For more
information, please contact us at
billing@eternalsolutions.com
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6.
I have
just made the payment, what shall I do next?
Kindly inform us
the payment made either by:
- fax in the deposit slip written with the domain name to
+603 80624955
- email the deposit slip/receipt to
billing@netonboard.com
Note: Registration will only be carried out
after notification of payment is received either by fax or email.
7. How long
I have to wait after I made the payments?
Once we receive
your payment, we will proceed with the registration and account
creation which will be completed within 24 hours (working hours).
Your domain or hosting account details will be email to you email.
Please check your email after that.
8.
Can I upgrade from
one Web Hosting plan to another?
Yes. You may upgrade your web hosting plans from one to another.
You will only need to pay the amount difference
between both packages plus a processing fee. The expiry date for the additional space will
follow back the first registration expiry date within the year.
Any doubts or
questions, please
consult our sales team at
sales@netonboard.com.
9.
Can I
downgrade from
one Web Hosting plan to another?
We do
not provide any downgrade options before the existing subscription
expire. However you can choose to upgrade or downgrade when you renew
your annual subscription.
10. Can I terminate the contract at any time?
Yes you can. We advise subscribers not to terminate the contract
until the end of contract duration because no refund will be made
even you terminate the service before the contract ends.
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