F. Technical
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| Question & Answer(s) |
| 1. What is your Server Specifications? |
Our servers are equipped with latest Intel Server with 4GB RAM and RAID HDD.
For more information, please contact our technical team at www.supportchain.com
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| 2. What is the bandwidth of the connection of the Server? |
Our Web Servers are placed at one of the best-connected hosting facilities data center in the world.
The data centers are implemented through a high-speed network with multiple network connections to different Internet backbones,
which mean Net Onboard network is not dependent upon any single Internet backbone.The infrastructure starts with four diverse
OC48 SONET fiber rings and 1 OC192 SONET fiber ring, providing the basic connectivity to five different Internet access carriers.
The border routers utilize Juniper M20's and the rest of the redundant network is Cisco gear. There is an environmental software monitors
the multiple electrical feeds, transfer switches, dry pipe sprinkler system, VESDA smoke detection, AC's, UPS units, generators,
and security systems.
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| 3. What is your Server's Operating System? |
We provide the best of both worlds. For you who are more familiar with Windows Operating System,
we provide you with Windows 2003 Server hosting. Should you wish to use the Linux system perhaps, you are most welcome to utilize our Linux
CentOS Server.
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| 4. How reliable is your server? What is your Server up time? |
Our Server is one of the most reliable with 99.9 percent up time in both Windows 2003 Server and Linux Server.
We guarantee that we would provide you a service with reliable up time. However, we can never predict the weather and sometimes, it does happen that
due to some hardware or network failure, the reliably up time might be insignificantly disrupted.
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| 5. What is “WebMail”? |
WebMail allows you to access your mailbox via the Internet by typing your webmail address. The similar example
is accessing your mailbox by typing http://mail.yahoo.com.
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| 6. How do I send and receive emails via the web? |
You can send and receive emails via the web using any Internet browser.
Just type in the specific webmail address in the Internet Explorer address bar and enter your userID and password to login.
After successful login, you will be redirected to your mailbox’s web page.
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| 7. What is “POP3 Email”? |
POP3 email allows u to retrieve email messages sent to your mail server by using mail clients
application such as Outlook Express and Eudora.
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| 8. How do I set up the POP3 Email Account? |
Please go through our flash tutorial on how to set up POP3 Email Account at
www.supportchain.com
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| 9. How does “Auto Responders" work? |
Auto responders are reply message that you automatically sent to any email received in your preset
email address. The benefit is to inform sender that their mails have reached our mailbox successfully and you would contact them in a later date.
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| 10. How do I upload web pages to the server? |
You can use your FTP account to upload your files to the server. You can also upload your files by using
the Microsoft Front Page, or any popular FTP software. Flash tutorial is available online for steps & steps guidelines at
www.supportchain.com
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| 11. Where should I upload web pages? |
For Windows server, all web pages must be uploaded to the
"wwwroot" directory within the space we have created for you.
For Linux server, all web pages must be uploaded to the "public_html" or
"www" directory
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| 12. How do I request for assistance if I face any problem using my hosting account? |
Based on the nature of problems had by web hosting customers, it is much timelier and more effective
for issues to be handled via email rather than over the phone. Thus, you may issue a support ticket at our Online Support Helpdesk
www.supportchain.com. All technical support request will be handled via our ticketing
system only.
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